Return & Exchange Policy

At DREAMWEAVE COMFORT LLC, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we offer a clear and fair return and exchange process to ensure your experience remains smooth and worry-free.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 30 days of the delivery date.
• The item must be unused, unwashed, and in its original condition with all original packaging, tags, manuals, and accessories intact.
• Items must be returned with a valid proof of purchase (order number or receipt).
• Promotional or bundled items must be returned in full to be eligible for a refund.

2. Non-Returnable Items

The following items are non-returnable:

• Used or damaged products
• Items marked as final sale or clearance
• Gift cards
• Personalized or custom items
• Opened kitchen tools or utensils due to hygiene reasons (unless defective)

3. How to Initiate a Return

To begin the return process:

1. Email [email protected] with your order number and reason for return.
2. Our customer service team will respond within 24–48 hours with return instructions.
3. You may be provided with a prepaid return shipping label, depending on the reason for return.
4. Pack the item securely in the original packaging and drop it off at the designated carrier location.

4. Return Shipping

• If the return is due to an error on our part (e.g., defective item, wrong item shipped), we will cover the return shipping costs.
• If the return is for other reasons (e.g., change of mind, no longer needed), the customer is responsible for return shipping fees.

We recommend using a trackable shipping method and retaining proof of return until your refund is issued.

5. Refund Process

Once we receive and inspect your return:

• You will receive an email confirming that your return has been received and inspected.
• If approved, your refund will be issued to your original payment method within 3–5 business days.
• Original shipping fees are non-refundable, unless the return is due to our error.
• If the return is rejected (e.g., due to damage or ineligible condition), we will notify you and can ship it back at your expense.

6. Exchanges

We accept exchanges for the same item in a different color, size, or variation (if available), or for replacement of defective items.

To request an exchange:

• Contact [email protected] with your order number and exchange details.
• Exchanges are processed once the original item is received and inspected.
• If the desired item is out of stock, we will offer a refund or store credit.

7. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect:

• Please notify us within 7 days of receiving your package.
• Send photos of the damaged or incorrect item to [email protected] along with your order number.
• We will process a replacement, refund, or store credit at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then, contact your credit card company — it may take some time before your refund is officially posted.
• Next, contact your bank — there is often processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Contact Information

For all return and exchange inquiries:

• Email: [email protected]
• Phone: (737) 244-0477
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

We are here to assist you with any questions or concerns you may have regarding your return or exchange.