FAQs

We’ve compiled answers to the most common questions about our products, shipping, returns, and services. If you can’t find what you’re looking for here, feel free to contact us directly at [email protected].

Ordering & Payment

Q1: What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways available at checkout.

Q2: Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please email us at [email protected] as soon as possible. Once shipped, changes or cancellations are not possible.

Q3: Is my payment information secure?

Yes. Our website uses SSL encryption and all payments are processed through secure third-party gateways. We do not store your payment information.

Shipping & Delivery

Q4: How long will it take to receive my order?

Standard shipping usually takes 5–8 business days, while expedited options take 2–3 business days, depending on your location.

Q5: Do you offer international shipping?

Currently, we only ship within the United States. We plan to expand our shipping regions in the future.

Q6: How do I track my order?

Once your order ships, you’ll receive a tracking number by email. You can click the link in the email or visit our website’s “Track My Order” page.

Q7: What if my package is delayed or lost?

If your order hasn’t arrived within the expected delivery window, please contact us. We will investigate the issue and either replace the item or offer a refund, depending on the situation.

Products & Care

Q8: Are your products dishwasher safe?

Many of our items are dishwasher safe, but some products (especially those with wooden handles or coatings) are recommended for hand washing. Please refer to individual product descriptions for care instructions.

Q9: Do your cookware products work on induction cooktops?

Some of our cookware is compatible with induction. Please check the product specifications on each item page for compatibility details.

Q10: What materials are your products made of?

We use a variety of high-quality materials such as stainless steel, BPA-free plastic, silicone, ceramic, and non-stick coatings — all selected for durability, safety, and performance.

Returns & Refunds

Q11: What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. Please refer to our Return Policy page for more details.

Q12: How do I initiate a return?

Contact us at [email protected] with your order number and reason for return. We will send you instructions and, if applicable, a return shipping label.

Q13: When will I receive my refund?

Once we receive and inspect your return, your refund will be processed within 3–5 business days to your original payment method.

Account & Support

Q14: Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access your order history.

Q15: How can I contact customer service?

You can email us at [email protected] or call us at (737) 244-0477 during business hours (Monday to Friday, 9:00 AM – 6:00 PM CST). We aim to respond to all emails within 24 business hours.

Q16: How do I subscribe or unsubscribe from your emails?

At the bottom of our emails, you’ll find an “unsubscribe” link. You can also contact us to update your communication preferences.

Other Questions

Q17: Do you offer bulk or wholesale pricing?

Yes, we offer wholesale options for businesses, restaurants, and interior projects. Please contact us at [email protected] with details about your needs.

Q18: Are your products eco-friendly?

We are committed to sustainability and offer a range of reusable, BPA-free, and recyclable products. Sustainability is a key part of our ongoing product development.

Q19: Do you offer gift wrapping or gift cards?

At this time, we do not offer gift wrapping, but we are planning to launch digital gift cards soon.

Still have questions? Visit our Contact Us page or reach out directly. We’re here to help make your kitchen experience as smooth and enjoyable as possible.